Frequently asked questions
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What types of products do you sell?
We specialise in premium LED, medical, and specialty lighting, offering precision-engineered solutions for veterinary clinics, laboratories, and microscope applications. Every product is carefully selected to ensure reliability, optimal performance, and long-lasting service in professional and regulated environments.
Do you supply to both businesses and individuals?
Yes! We proudly serve both retail customers and bulk buyers, including clinics, dentists, medical centres, veterinary practices, laboratories, universities, electricians, contractors, and facilities.
Can I buy in bulk?
Yes, we accept bulk and wholesale orders. Contact us for special pricing.
Can I Return my product?
We do not accept returns if you simply change your mind. However, we’re happy to offer you a store credit instead, so you can use it anytime in the future
How do I request a return or refund?
Contact us with your order number and reason. We’ll guide you through it.
What if the product arrives damaged?
If your item is faulty or broken, we’ll replace it at no extra cost.
Do you refund the shipping fee too?
If it’s our fault (e.g. wrong or damaged item), yes. Otherwise, shipping is non-refundable.
What payment methods are accepted?
We accept Visa, Mastercard, AMEX, PayPal, and Shop Pay.
Can I cancel or modify my order?
If your order hasn’t been processed yet, contact us quickly to make changes.
Is my payment information secure?
Absolutely. Our checkout is encrypted and PCI-compliant for your safety.
Where do you ship?
We ship all across Australia. For special requests outside Australia, contact us.
How long will it take to receive my order?
Delivery usually takes 3–6 working days, depending on your location.
How can I contact customer support?
Email us at sales@techlamps.com.au or use our Contact Form.
What are your customer service hours?
We’re availableMonday–Friday, 9 AM – 5 PM (NZT).
Do you have live chat?
Yap
Can I speak to someone on the phone?
We currently offer email-based support, but phone support can be arranged on request.
